We can also take your report of information about outages or equipment problems. When time allows we may offer some limited hardware support as a courtesy to a customer, perhaps saving them time from calling the factory or manufacturers support center.   Do note however that we are not obliged to, and cannot always advise you on modem or local phone configuration issues, we simply do not have the time or resources to support all the various brands of modems and hardware available through all the different channels.

Please do note however that our Internet Help Desk is primarily charged with supporting the software we supply to our customers for connecting to the internet with our service.    We offer our help on a first come first served basis, with phone or inshop or onsite support from 9am to 6pm M-F.   Email support requests are monitored until midnight and also handled on a first come first served basis, with emergency situations precluding any email support until time allows. After-hours support is available on a per-case basis, please see this.

The links offered under the technical support tab off our main page do offer instructions, help, and hints on getting most issues resolved by yourself.  After you have exhausted them as a resource then by all means call us or send us a email, we want you to be online and productive.   We ask you to first use these web resources as we cannot always guarantee you immediate availability for answering your questions.

Thank You,
          Net-Express Support Staff